FAQ
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FAQ

Have a question? Scroll through our FAQ to see if it's answered here! If not, send us an email at [email protected]

WILL YOU SEND ME GAMES I ALREADY HAVE?

No! When you sign up, we'll email you a form to fill out so you can tell us what games you already have. That way, we can be sure to send you new and different games and expansions every month. And if we mess up, we'll send a replacement at no cost. Fair warning though, if you don't tell us what you have, we won't know which games not to send you.


DO I HAVE TO SEND THE GAMES BACK?

No! They are yours to keep! Game Box Monthly is not a rental service, nor do we send used games. Every game we mail is new and has not been owned, used, or played before.


WHEN AM I BILLED AND WHEN ARE GAMES DELIVERED?

When you first sign up, you'll be billed at the time of sign up. If you sign up more than 10 days before the end of the month, your subscription will begin that month. If you sign up later than 10 days before the end of the month, your subscription will begin the following month. If you choose the month to month plan (as opposed to the 3 and 6-month prepaid plans), you'll be re-billed on the first of each subsequent month of your subscription. So if you sign up before the 10 day cutoff in January, you'll receive a game in January and be re-billed on the 1st of February. If you sign up after the 10 day cutoff in January, you'll receive a game in February and be re-billed on the 1st of March.


Because of this schedule and the fact that we order games in one or two large orders, we typically won't ever ship games before the 10 day cutoff, since we won't know what the final order number will be until the cutoff. Factor in time for credit card processing and shipment from the distributor to our warehouse and we expect games will typically arrive to you in the third or fourth week of the month.

We know that might seem like a long time, but unlike many other subscription services, we don't keep a standing inventory of our product. We buy our games each month, specific to that month, and specific to what our subscribers already have and don't have.


DO YOU SHIP INTERNATIONALLY?
Yes! Though international shipping rates will apply and vary depending on the region. Shipping for Canadian orders is $10 and all other international orders are $20. Note that shipping surcharges are only added to international orders.


February 2016 Edit: Unfortunately, due to a high and increasing number of fraudulent orders, we've had to remove Mexico as a possible location. We hope to have a better fraud prevention system in place in the future, but for now, the best course for us is to not ship to Mexico at all. We apologize for any inconvenience.


WHAT KIND OF GAMES WILL YOU SEND ME?
We do our best to send a variety of games. We scour the game world to find games from different publishers with different themes, mechanics, styles, and identities. We'll always try to send you something totally different from last month's delivery. We only have two firm guidelines that guide our game selection. First, games must be under 2 lbs (1 kg) to keep shipping costs reasonable. And second, since we're catering to board game geeks, we're avoiding the more classic and mainstream games like Monopoly, Scrabble, Yahtzee, etc. You can take a look at our Past Games section to see some recent games we've shipped.

HOW BIG ARE THE GAMES?

Because of shipping considerations, we generally have to limit the size of the games we send to 2 lbs (1 kg) or less or 345 cubic inches in volume. Sometimes we get great deals which give us the leeway to send larger games, but generally they tend to be on the smaller size. Look at some games whose MSRP is in the $25-$30 range and that will give you an idea of our typical game size.


IS THERE AN OPTION FOR ME TO GET BIGGER GAMES?

Not yet, but we may implement some kind of super box sometime in the future. We have to figure out what the shipping costs would be and if there's enough interest. If you'd be interested in an option for bigger games, send us an email and let us know!


CAN I SUGGEST A GAME THAT I THINK YOU SHOULD SEND?
Of course! We love suggestions! Just send us an email with the name, publisher, and preferably a link to the publisher's or game's website.



CAN I PITCH A GAME TO YOU?
Sorry, but we're not a game publisher. We don't make games here, we just find great ones and send them to our customers. But if there's a game that you think is awesome, send us an email and tell us about it!


I'M A BLOGGER/YOUTUBER/ETC. CAN I GET A FREE COPY TO REVIEW FOR MY AUDIENCE?

Send an email to [email protected] Unfortunately, we can't accommodate all the requests we get for press samples. But send us an email with: URL, number of subscribers/readers, and number of monthly page/video views and we'll get back to you if we can.